Question 1

What all do I have to do before moving in?

Accepted Answer

When you've been approved and your property manager draws up a lease, you'll receive an email from donotreply@appfolio.com (whitelist this email address just in case). The subject line will read something like "Complete your move-in tasks." Click the blue Access Your Account button in the email to open the onboarding app and get started on your move-in flow. You'll be able to sign your lease, pay your deposit, and go through the process of providing us with your utility account information. When you're done, you'll see a link to Go Home, which will take you to your Tenant Portal.

Question 2

How do I sign my lease?

Accepted Answer

In the Resident Onboarding app, the first tab is for Signing your lease. Please read your lease carefully and sign it electronically to move on to the next step: Review Move In Charges.

Question 3

How do I pay my move-in charges?

Accepted Answer

Your security deposit is due upon signing the lease, so if you look on the Review Move-In Charges tab you'll see that your balance reflects the security deposit balance. Pay it as soon as you can. After your property manager has countersigned your lease, your remaining move-in costs will appear. These must be paid before you can move in! They can be paid online, or if you prefer, you can bring a check or money order to your move in and give it to your your property manager.

Question 4

How do I confirm with you that my utilities are all set?

Accepted Answer

The Resident Onboarding app mentioned above has a Confirm Utilities tab that will list the services you need to establish in your name and allow you to confirm you've done that by either typing in an account number or uploading a photo of your signup form. (See more about utilities on the Starting Utilities tab).

Question 5

What is the Tenant Portal?

Accepted Answer

Your tenant portal is your access point for multiple services. You can download a copy of your lease, make a rent payment, request a maintenance or a moveout date and much more. You should already have registered as part of your lease signing process, but if you haven't yet, be sure to get signed up as soon as possible.

Question 6

What is the Tenant Connection?

Accepted Answer

Be sure to sign up for our Tenant Newsletter, a monthly email we send out with lots of helpful information.

814 N Beeline Hwy Ste N
Payson AZ 85541
(928) 474-5276

Serving the greater Payson area in beautiful Rim Country

Tenant Frequently Asked Questions

Easy Answers to All of Your Most Common Questions

Whether you're moving in, moving out, or just want to know how to get that leak repaired, we've got the answers to all your most frequently asked questions.

Answers for Current Residents

What is the Tenant Portal?

How do I access the Tenant Portal?

What can I do in the Tenant Portal?

What is Appfolio?

How can I learn more about the Tenant Portal?

Answers to Common Move-In Questions

What all do I have to do before moving in?

How do I sign my lease?

How do I pay my move-in charges?

How do I confirm with you that my utilities are all set?

What is the Tenant Portal?

What is the Tenant Connection?

Answers to Common Moveout Questions

I need to move out. What should I do?

I don't want to renew my lease. What should I do?

How do I request a moveout date through the Tenant Portal?

It's just me (or my roommate) moving out. Is that different?